Casino / Sports
This page sets out the legal framework that governs your use of kela888. Access to this platform and its services depends on your local law and eligible regions in Bangladesh.
kela888 operates under a policy framework that governs account creation, transaction records and content access. Whether you fund your account via bKash, Nagad, Rocket or Bank Transfer, every transaction falls within the scope of this policy at the moment it is initiated. We do not make any representation that access is lawful in every jurisdiction. It is your responsibility to confirm whether using this platform is permitted under the laws that apply to you in Bangladesh or the region you are connecting from. We retain transaction records for account management and audit purposes. These records include deposit references, withdrawal requests and any payment route corrections you make through your account settings. If you conduct a transaction through your bKash wallet or a Nagad transfer, that record is stored in your account history and forms part of the policy record we hold on your behalf. Third-party payment processors handling Rocket or Bank Transfer routes operate under their own terms. Our policy covers the account layer — the record we hold for you — not the internal processing rules of those payment providers. Where there is a conflict between a third-party payment term and this policy, we ask you to raise it with our support team directly so we can clarify which layer of the record is in question.
Not every aspect of your experience on this platform falls under the same layer of this policy. Understanding the boundary between account-level obligations, transaction handling, site content rules and third-party services helps you know where to direct any question you have.
Your account registration, login credentials and identity verification steps fall fully within this policy. Any changes to your account details — including your registered mobile number linked to bKash or Nagad — must follow the correction process described in your account settings.
Deposits and withdrawals made through bKash, Nagad, Rocket or Bank Transfer are covered at the account record level. The policy governs how we store, display and respond to disputes about those records. It does not override the internal rules of your payment provider.
Game content supplied by studios in our lobby — including titles from PG Soft, Pragmatic Play and CQ9 — is subject to each studio's own licensing terms. Our policy covers how we present that content, not the intellectual property rights held by those studios.
Any external link, third-party wallet app or payment gateway you access while completing a transaction operates under its own terms of service. We are not responsible for how those services handle your data or process your payment once it leaves the account layer we manage.
You have several concrete steps available to you under this policy. First, you can review your full transaction history at any time by opening your account and navigating to the transaction records section — every bKash deposit, Nagad transfer and Bank Transfer withdrawal is logged there with a reference number. Second, if any account detail is incorrect — your registered name, mobile number or linked wallet identifier — you can raise a correction request through the account settings page or by contacting support directly. Third, if you have a question about how a specific record is stored or what data we hold against your account, you can submit a written query through the support route and we will respond with the relevant record information. Fourth, if you believe a transaction has been processed incorrectly — for example, a Rocket payment that did not reflect in your account balance — you can open a dispute by providing the transaction reference to our support team. We aim to acknowledge every query; response times depend on queue volume and are not fixed by this policy.
Open your account and go to the transaction history section. Every deposit and withdrawal — whether via bKash, Nagad or Bank Transfer — is listed there with a reference you can quote in any support query.
If your registered name or linked wallet number is wrong, navigate to account settings and follow the correction fields shown there. For identity-linked changes, support will guide you through the verification step required.
Submit a written question through the support channel if you want to know what data we hold against your account or how a specific policy clause applies to your situation. We will respond with the relevant record detail.
If a Rocket or Nagad payment did not reflect correctly, open a dispute by quoting the transaction reference to support. We will check the account-layer record and respond with what the log shows on our side.
If you need to raise a question about this policy, dispute a transaction record or request a correction to your account details, use the contact routes visible in your account area. We do not publish support hours as a fixed commitment in this policy, but the routes below are the ones we actively monitor for policy-related queries.
The live chat option in your account area is the direct route for time-sensitive policy questions, including transaction disputes where you have a bKash or Nagad reference to quote.
For written policy queries — requests to know what data we hold, correction requests or formal dispute submissions — use the email address listed on the contact page in your account.
The help centre linked from your account dashboard covers the most common policy questions, including how records are stored for Bank Transfer and Rocket transactions and what the correction process involves.
We manage account data, cookies and security settings with a consistent internal process. Here is what that means for your account on this platform.
We retain account and transaction records for as long as your account is active and for a period after closure, in line with standard audit requirements. If you want to know exactly what we hold, submit a written request through the email support route and we will confirm the record categories stored against your account.
We use cookies to keep your session active while you navigate the lobby on mobile or desktop. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect how your account session behaves, particularly on mobile when switching between your wallet app and the platform.
Your account credentials are your responsibility to keep secure. If you believe your account has been accessed without your permission, contact support immediately through the live chat route. We will review the account-layer access log and advise you on the next steps shown in our internal process.
If you want to request a change to how we handle your account data — for example, updating the wallet number associated with your bKash or Nagad record — follow the correction process in account settings or contact support with the specific change you need made.
These are the questions we receive most often about how this policy applies to your account, your data and your rights as someone using this platform from Bangladesh.
Access and the application of this policy depend on your local law and the region you are connecting from. We do not confirm that access is lawful in every location. Check whether using this platform is permitted under the laws that apply to you before registering or transacting.
Yes. Every deposit and withdrawal processed through bKash, Nagad, Rocket or Bank Transfer is logged at the account layer and covered by this policy. You can view those records in your account transaction history at any time by opening the relevant section in your dashboard.
Go to account settings and use the correction fields shown there. For changes linked to identity verification — such as your registered name or the mobile number tied to your bKash wallet — contact support directly and follow the steps they provide to complete the correction securely.
We hold your registration details, login history and a full record of your transactions including payment route references. To find out exactly which record categories are stored against your account, submit a written request to the email support address listed on the contact page inside your account area.
Locate the transaction reference in your payment app — whether that is bKash, Rocket or a Bank Transfer confirmation — then contact support via live chat and quote that reference. We will check the account-layer log and tell you what the record shows on our side.
You can request a correction to your account data through account settings or by contacting support in writing. Deletion requests are subject to our retention obligations, which require us to keep certain transaction records for an audit period. Support will clarify what can be removed and what must be retained.