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kela888 is clear about what data we collect when you open an account, make a deposit via bKash or Bank Transfer, or contact our support team. This policy explains your rights, what we keep, and how to reach us when you have a question about your information.
When you create an account on kela888, we collect the details you provide during registration — your name, contact information, and the payment method you select, whether that is bKash, Nagad, Rocket, Upay, or Bank Transfer. We also record transaction activity linked to your account wallet so that your deposit and withdrawal history stays accurate and accessible to you from your account dashboard. Beyond registration data, we collect technical information such as your device type, browser version, and the pages you navigate within the site. This helps us keep the site functioning correctly on the mobile browsers Bangladesh players use most. We do not sell your personal data to third parties for marketing purposes. Data we collect is retained only for as long as your account remains active or as required under the laws of the jurisdiction governing your access. Where local law and eligible regions allow you to hold an account, your data is processed in line with those requirements. If you close your account, you may request information about what data we continue to hold and under what basis. All data handling practices described here apply subject to your local law and the eligible regions this platform serves.
This policy covers all personal data processed through kela888 directly — your registered account, your payment activity, and your interactions with our support team. It does not govern the data practices of third-party services you access through external links, including payment processors or wallet providers such as bKash or Nagad, who operate under their own published privacy terms.
Any information you provide when opening or updating your kela888 account falls within this policy. This includes login credentials, contact details and identity verification documents submitted through the account registration flow.
Deposit and withdrawal activity recorded against your account wallet — including routes through bKash, Nagad, Rocket, Upay or Bank Transfer — is covered here. These records are visible in your account history and retained in line with applicable requirements.
Your browsing behaviour within kela888 — pages visited, session duration, device type and browser — is collected to maintain site performance. This data is used for operational purposes only and is not shared with advertising networks.
Payment processors, wallet providers and any external links you follow from kela888 are outside the scope of this policy. Each third-party service operates under its own privacy terms, which we encourage you to read before submitting data to them.
Your account gives you direct access to the most common privacy actions without needing to contact support. Log in and navigate to your account settings to view the personal details we hold on file. From the same area, you can update your contact information or request a correction if something is recorded incorrectly — for example, if a wallet number linked to a previous bKash deposit needs to be changed. If you want a full picture of what data we hold beyond what is visible in your account dashboard, you can raise a data inquiry through our published support routes. We will respond with a clear account of what is stored and the basis for keeping it. Where your local law and eligible region entitle you to request deletion or portability of your data, you can submit that request through the same support channel. Describe your request clearly and include your registered account details so our team can locate your record without delay.
Open your account settings page to see the personal details and payment history we currently hold. Your deposit and withdrawal entries — including bKash and Bank Transfer activity — are listed there with dates and amounts.
If any information in your account is inaccurate, update it directly in account settings or contact support with the corrected detail. Wallet numbers, contact details and name fields can all be reviewed and adjusted through this route.
For data held outside your visible account area, submit a written inquiry through our support channel. Include your registered account identifier so the team can locate your record and provide a clear, specific response about what we hold.
Where your local law and eligible region entitle you to deletion or data portability, contact our support team directly. State your request clearly; we will confirm what action is possible under the applicable rules for your region.
If you have a question specifically about how your data is handled, or if you need to exercise a right described in this policy, the routes below are the correct points of contact. Use the channel that suits you — each one connects to the same team responsible for account and data queries.
Open the live chat window from any page on kela888 to speak directly with our support team. State that your query relates to the privacy policy so the agent can route it to the right person without delay.
Send a written inquiry to our published support email address. Include your registered account details and a clear description of your data request. Email is the recommended route for formal data inquiries that require a written record.
The Help Centre section of your account covers common privacy and data questions. Start there to find answers about what we store, how long we keep it, and how to submit a correction or deletion request without waiting for a live agent.
We handle your account data through access controls that limit who on our team can view personal records. Payment information linked to bKash, Nagad or Rocket transactions is processed through the respective payment provider channels and is not stored in plain text on our platform. Your account password and login credentials are protected through standard encryption at the point of submission.
We use cookies to keep your session active, remember your language preference and understand which parts of the site you use most. You can manage cookie settings through your browser; note that disabling certain cookies may affect how your account dashboard loads.
Access to your account is controlled by the login credentials you set at registration. If you believe your account has been accessed without your knowledge, contact support immediately through live chat or email so we can review the session record and take the appropriate steps.
We keep account and transaction records for the period required by the rules of the jurisdiction governing your access. When the retention period ends and no legal hold applies, data is removed from active systems. You can ask our team for details specific to your account region.
When we make material changes to this policy, we publish the updated version at this address and note the revision date at the top of the page. Continued use of your account after a change is posted means you have had the opportunity to review the updated terms.
The questions below address what our account holders most commonly ask about how their data is collected, stored and managed. If your question is not answered here, reach out through live chat or our support email.
We collect the details you submit at registration — name, contact information and payment method preference. If you deposit via bKash, Nagad or Bank Transfer, a transaction record is created in your account wallet. We also collect standard technical data like your device type and browser version for site operation.
Log in to your account and open the account settings page. Your personal details, registered payment methods and transaction history are visible there. For data held outside the visible dashboard — such as server logs — submit a written request through our support email with your account identifier included.
Yes. Open account settings to edit your contact details or registered wallet information, such as a bKash or Upay number linked to previous transactions. If a field is locked and cannot be changed in settings, contact support through live chat and the team can process the correction after verifying your identity.
We do not sell your personal data to third parties for marketing purposes. Payment transactions are processed through the provider you select — bKash, Nagad, Rocket or Bank Transfer — and those providers handle data under their own privacy terms. We share data only where required by applicable law or to process your account activity.
Retention periods depend on the legal requirements of the jurisdiction covering your access. We keep records for the minimum period required and remove them once no legal basis for retention applies. Contact our support team for details that are specific to your account region and the applicable rules there.
Send a deletion request to our support email, clearly stating your registered account details and the specific data you want removed. We will review the request against the rules of your eligible region and confirm in writing what action we can take. Access and outcomes depend on your local law.